New Financial Year, New Compliance Load: The FY27 Checklist for Collections Teams
Most compliance calendars mark 1 July as a formality. A new set of numbers, a new budget cycle, business as usual. Not this year. Three regulatory...
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EOFY Collections Health Check: 8 Signs to Replace Your System
End of financial year is the natural moment to take stock. Budgets are being set. Renewals are being signed. Operations leaders are pulling together...
2026 Federal Budget and Collections: Why FY27 Is the Pressure Zone
Treasurer Jim Chalmers handed down the 2026 federal budget on Tuesday night, and on the headline numbers, working Australians have something to look...
CPS 230 and AI in Collections: The 5 Compliance Gaps Most Teams Haven’t Closed
APRA’s CPS 230 came into effect in July 2025. Most compliance teams attended the briefings, updated the documentation, and moved on. Nine months...
Why Construction, Hospitality and Retail Are Your Highest-Risk Portfolios Right Now
If your collections portfolio has exposure to construction, hospitality, or retail (most do) you’re managing risk that looks different right now to...
Rising Costs, Redundancies and Rate Pressure: How to Protect Your Collections Portfolio in 2026
Fill up a car, buy a weekly shop, pay a utility bill, the evidence that household budgets are under sustained pressure doesn’t require a...
How to Build a Business Case for Collections Technology
Most credit and finance teams know when their collections process is creaking. Manual workarounds are multiplying. Recovery rates are flatter than...
What Actually Changes in a Collections Team When You Go AI-First
AI has quickly become part of the collections conversation, with copilots, agents, and automation reshaping what’s possible. What matters most,...
Why Collections Strategies Fail and How to Fix Them in 2026
Most collections strategies don’t fail because teams aren’t trying hard enough. They fail because the environment they were designed for no...
What a Modern Collections Platform Needs to Deliver in 2026
As organisations reset priorities for the year ahead, many collections leaders are asking the same question: is our technology actually fit for where...
The Top Collections and Credit Trends to Watch in 2026
As we move into 2026, the collections landscape is entering one of its most transformative periods in decades. Economic uncertainty, rapid advances...
From Contact to Conversion: Designing Omnichannel Debtor Journeys
For many organisations, collections used to revolve around a simple process: send a reminder, wait, follow up, escalate. It was linear, rigid, and...
What High-Performing Collections Teams Are Planning for 2026
The Financial Services industry will be entering 2026 with more pressure, more scrutiny and more opportunity than at any point in the last decade....