Payment Arrangements, Set Up in Seconds
One Workspace, Complete Visibility
Agents see everything they need in one place: the customer’s account history, outstanding balance, previous arrangements, communication history, and hardship status. No switching between systems. No hunting for information.
From this single view, they can configure a new arrangement choosing the frequency, payment method, start date, and terms in a few clicks. The customer’s preferences are captured. Compliance requirements are built into the workflow. The plan is live. Less time on administration means more time on the conversations that matter.
The Maths, Done for You
Nobody became a collections agent because they love spreadsheets. 365 Collect calculates instalment amounts, applies interest where applicable, and generates a complete payment schedule automatically. Agents enter the terms, the platform does the arithmetic.
This isn’t just about speed. It’s about consistency. Every agent produces the same accurate calculation regardless of experience level. No manual errors. No discrepancies between what was promised and what was set up.
Payment Gateway Integration
Once a customer agrees to a plan, payments are scheduled and processed automatically through integrated payment gateways. Failed payments trigger follow-up workflows (a retry, a notification to the customer, a task for the agent) without your team having to manually monitor every transaction.
The arrangement stays on track because the system is watching, even when your team isn’t.
Built for Speed
The interface is designed for agents who handle dozens of arrangements a day. Clean layout, minimal clicks, logical flow. New team members are typically up to speed within a day, not weeks. Every minute saved between “yes” and “live” is a minute your agent can spend on the next arrangement.