1610

Your Customers Want to Self-Serve. Let Them.

Nobody wants to phone their lender to discuss overdue payments. For customers in financial difficulty, that call is even harder to make. Most would rather resolve their situation online, on their own terms, at a time that works for them. 365 Collect's self-service portal gives them that option.
Book a Demo

What Customers Can Do

417996-1-2.png

The portal puts the customer in control. They can:

 

  • Check their balance and see what’s outstanding
  • Set up a payment arrangement – choosing their own frequency and amount
  • Make a one-off payment directly
  • View their payment schedule and track progress
  • Submit a financial assistance application with supporting documents
  • Communicate with your team securely

Every action a customer takes through the portal is one less phone call for your team.

Your Brand, Not Ours

417996-2-2.png

The portal carries your brand. Your logo, your colours, your language. Customers see a familiar, trusted experience, not a third-party interface that makes them wonder where their data is going.

 

This matters more than most people think. A customer in financial difficulty is already anxious. An unfamiliar interface adds to that anxiety. A branded, professional experience reduces it.

Configurable to Your Rules

417996-3-2.png

The portal adapts to your business logic. Which payment methods you accept, what minimum amounts apply, which hardship criteria trigger which pathways, what documentation is required, all configurable.

 

No code changes needed. Your compliance team sets the rules; the portal enforces them.

The Numbers

417996-4-2.png

In client deployments, self-serve rates have increased by as much as 115%. That’s more than double the number of customers resolving their accounts without speaking to an agent.

 

The impact on cost-to-collect is significant, fewer inbound calls, shorter handling times, agents focused on complex cases, not routine ones. Your team’s time shifts from handling routine arrangements to managing the complex cases that genuinely need human expertise.